At StiloFino, our primary commitment is to ensure complete customer satisfaction. To achieve this goal, we have established a return and refund policy, which we outline below.

We accept returns in specific situations, particularly in cases of Shipping Damage. If you receive a product damaged due to transportation, it is crucial to notify us within 48 hours of receipt. You can reach out to us via, attaching photographs of the damaged product and original packaging. We will assess the situation and, if necessary, provide you with instructions for the return or replacement of the product.

The procedure for return or replacement will be outlined specifically if your case meets the aforementioned conditions. We strive to ensure a clear and straightforward process for our customers.

It is important to note that we do not accept returns or refunds for products that have been improperly used, altered, or intentionally damaged by the user. This exception is in place to maintain the integrity of our products and ensure fair service.

Processing times for refunds or replacements will be as prompt as possible once we have received and evaluated the returned product. We aim to expedite this process to minimize any inconvenience for our customers.

To initiate a return process or if you have additional questions about our policy, we encourage you to contact us via []. We are here to assist you and provide the necessary support.